Customer Service
Year of the Dog Help Center FAQ articles for all customer support questions.
What are your business hours?
Our business hours are weekdays (Monday-Friday) from 9:00 AM—5:00 PM Central Time.
How do I contact customer support?
We're here to help! You can reach our care team using our chat function. We are available during our business hours every weekday (Monday-Friday) from 9:00 AM—5:00 PM Central Time. We usually get back to you within a few hours (excluding holidays). E
What is the YOTD Customer Happiness Guarantee?
We’re obsessed with creating the healthiest, tastiest recipes for your pets. As pet parents ourselves, we know how important it is to give them the best treats — and best life — they deserve. That’s why we make sure that no matter what, you (and your
What's your refund policy?
We accept refund requests within 30-days of your order date. We guarantee your pet will be obsessed with every bite, or we'll make it right. Need help? Contact us using our chat during business hours.
What should I do if I receive an incomplete order?
We sincerely apologize for any inconvenience and are committed to ensuring you receive the missing items as soon as possible. If you received an incomplete order, please reach out using our chat during business hours.
What forms of payment do you accept?
We accept Visa, American Express, MasterCard, or Discover. You can also check out using Apple Pay, Google Pay, PayPal, or Shop Pay.
I can’t log into my account…
Please reach out to us using our chat during business hours. Your doggo will thank us!