What are your business hours?
Our business hours are weekdays (Monday-Friday) from 9:00 AM—5:00 PM Central Time.
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Customer Service
Puppops Help Center FAQ articles for all customer support questions.
How do I contact customer support?
We're here to help! You can reach our care team at [email protected], message us directly using our chat function, or visit our Puppops Help Center. We are available during our business hours every weekday (Monday-Friday) from 9:00 AM—5:00 PM Central
What is the Puppops Customer Happiness Guarantee?
We’re obsessed with creating the healthiest, tastiest recipes for your pets. As pet parents ourselves, we know how important it is to give them the best treats — and best life — they deserve. That’s why we make sure that no matter what, you (and your
What's your refund policy?
We accept refund requests within 30-days of your order date. We guarantee your pet will be obsessed with every bite, or we'll make it right. Need help? Contact [email protected], message us directly using our chat during business hours, or visit our P
What should I do if I receive an incomplete order?
We sincerely apologize for any inconvenience and are committed to ensuring you receive the missing items as soon as possible. If you received an incomplete order, please reach out to [email protected], message us directly using our chat during busines
What forms of payment do you accept?
We accept Visa, American Express, MasterCard, or Discover. You can also check out using Apple Pay, Google Pay, PayPal, or Shop Pay.
I can’t log into my account…
Please reach out to us at [email protected], message us directly using our chat during business hours, or visit our Puppops Help Center so we can get you back in there! Your doggo will thank us!