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We&apos;re here to help! You can reach our care team at&#xA0;<a href="mailto:help@puppops.com" style="text-decoration:none;">help@puppops.com</a>, message us directly using our chat function, or visit our&#xA0;<a>Puppops Help Center</a>.We are available during our business hours every weekday (Monday-Friday) from 9:00 AM&#x2014;5:00 PM Central Time. We usually get back to you within a few hours (excluding holidays). Evenings and weekends may take a bit longer.

We're here to help! You can reach our care team at help@puppops.com, message us directly using our chat function, or visit our Puppops Help Center. We are available during our business hours every weekday (Monday-Friday) from 9:00 AM—5:00 PM Central

How do I contact customer support?

Customer Service

What are your business hours?

What is the Puppops Customer Happiness Guarantee?

What's your refund policy?

What should I do if I receive an incomplete order?

What forms of payment do you accept?

I can’t log into my account…

How do I check my order status and track shipment?

What do I do if I have a problem with my order?

How long does it take to get my order?

Can I amend or modify my order?

Orders

How do I properly dispose of the shipping materials (E.g. dry ice, etc.)

Is your packaging recyclable?

How do I track my shipment?

Do I need to be home when my shipment arrives?

How can I update my shipping address or information?

Do you offer free shipping?

What is your shipping policy?

Where do you ship?

How are your products shipped?

How long does it take for my shipment to arrive?

Shipping & Receiving

What are the benefits of Subscribe & Save?

What are your discounts for Subscribe & Save orders?

What are your discounts for BYOBundle & Save orders?

How do I cancel my subscription?

Where can I see my subscription?

Can I change the products in my subscription?

Can I skip a shipment?

Can I pause my subscriptions?

Subscriptions & Bundles

What are the nutrition facts for your allergy relief puppops called "Busy Bee"?

What are the nutrition facts for your anti-anxiety puppops called "Chill Pill"?

What are the nutrition facts for your brain & heart puppops called "Red Fish, Blue Fish"?

What are the nutrition facts for your gut health puppops called "Tum-Tum"?

What are the nutrition facts for your hip & joint puppops called "SQUIRREL!"?

What are the nutrition facts for your overall wellness puppops called "Chicken Soup"?

What are the nutrition facts for your skin & coat puppops called "One Fish, Two Fish"?

Nutrition Facts

What are puppops?

Do your products meet AAFCO-guidelines?

Are your treats formulated by a veterinarian?

Where are your products made?

How should I store puppops?

What is the shelf life of your products?

What if my dog doesn't like what I ordered?

Why do you call your products “purposeful”?

Do you offer sample packs?

Can dogs of all ages eat puppops?

Are your products allergen free?

Is there any risk of my dog overdosing on any of the supplements in your products?

How do I contact customer support?Updated 8 months ago