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Year of the Dog Support

Have a question about an existing order, shipment tracking, managing your subscription(s), or curious about one of our products? We've got you covered in our Year of the Dog Help Center. Still not finding what you need? Please message us directly using our chat bot.

Year of the Dog Help Center

What are your business hours?

How do I contact customer support?

What is the YOTD Customer Happiness Guarantee?

What's your refund policy?

What should I do if I receive an incomplete order?

What forms of payment do you accept?

I can’t log into my account…

Customer Service

How do I check my order status and track shipment?

What do I do if I have a problem with my order?

How long does it take to get my order?

Can I amend or modify my order?

Orders

How do I properly dispose of the shipping materials (E.g. dry ice, etc.)

Is your packaging recyclable?

How do I track my shipment?

Do I need to be home when my shipment arrives?

How can I update my shipping address or information?

Do you offer free shipping?

What is your shipping policy?

Where do you ship?

How are your products shipped?

How long does it take for my shipment to arrive?

Shipping & Receiving

What are the benefits of Subscribe & Save?

What are your discounts for Subscribe & Save orders?

What are your discounts for BYOBundle & Save orders?

How do I cancel my subscription?

Where can I see my subscription?

Can I change the products in my subscription?

Can I skip a shipment?

Can I pause my subscriptions?

Subscriptions & Bundles

What are the nutrition facts for your anti-anxiety frozen supplements called "Chill Pill"?

What are the nutrition facts for your brain & heart frozen supplements called "Red Fish, Blue Fish"?

What are the nutrition facts for your gut health frozen supplements called "Tum-Tum"?

What are the nutrition facts for your hip & joint frozen supplements called "SQUIRREL!"?

What are the nutrition facts for your total wellness frozen supplements called "Chicken Soup"?

What are the nutrition facts for your skin & coat frozen supplements called "One Fish, Two Fish"?

Nutrition Facts

Do your products meet AAFCO-guidelines?

Are your treats formulated by a veterinarian?

Where are your products made?

How should I store YOTD frozen supplements?

What is the shelf life of your products?

What if my dog doesn't like what I ordered?

Why do you call your products “purposeful”?

Do you offer sample packs?

Can dogs of all ages eat YOTD supplements?

Are your products allergen free?

Is there any risk of my dog overdosing on any of the supplements in your products?

Are your supplements suitable for dogs on a protein-restricted diet?

What are the contraindications for your products?

Are your products safe to eat alongside medications?

What kind of product research has been conducted on your products?

Do you follow the FDA's Good Manufacturing Practice regulations?

Do you sell gift cards?

Can I eat your supplements?

About Our Frozen Supplements

How are your ingredients sourced?

How much CBD oil is safe for my dog?

Are all of your ingredients organic?

Are your animal proteins antibiotic and hormone free?

Are any of your products raw?

Ingredients

Year of the Dog Help Center FAQ articles for all customer support questions.

Year of the Dog Help Center FAQ articles for all existing order questions.

Year of the Dog Help Center FAQ articles for all shipping, tracking, and receiving questions.

Year of the Dog Help Center FAQ articles for all "BYOBundle & Save" and Subscribe & Save" order questions.

Detailed information containing the nutrition facts for every Year of the Dog product—information includes detailed ingredients, caloric information, feeding guidelines, and more.

Puppops Help Center FAQ articles for all product related questions.

Puppops Help Center FAQ articles for all ingredient and food sourcing questions.

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