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Year of the Dog Support

You can view, manage, and amend your orders by&#xA0;<a href="https://myaccount.puppops.com/orders" style="text-decoration:none;">visiting your account portal</a>. Additionally, you can view, manage, amend, or cancel&#xA0;<a href="https://www.puppops.com/a/loop_subscriptions/get-subscription-link" style="text-decoration:none;">your subscriptions</a>&#xA0;here.For any outstanding questions or issues with your order, please reach out to us&#xA0;using our chat during business hours.

You can view, manage, and amend your orders by visiting your account portal. Additionally, you can view, manage, amend, or cancel your subscriptions here. For any outstanding questions or issues with your order, please reach out to us using our chat

What do I do if I have a problem with my order?

Orders

What are your business hours?

How do I contact customer support?

What is the YOTD Customer Happiness Guarantee?

What's your refund policy?

What should I do if I receive an incomplete order?

What forms of payment do you accept?

I can’t log into my account…

Customer Service

How do I check my order status and track shipment?

How long does it take to get my order?

Can I amend or modify my order?

How do I properly dispose of the shipping materials (E.g. dry ice, etc.)

Is your packaging recyclable?

How do I track my shipment?

Do I need to be home when my shipment arrives?

How can I update my shipping address or information?

Do you offer free shipping?

What is your shipping policy?

Where do you ship?

How are your products shipped?

How long does it take for my shipment to arrive?

Shipping & Receiving

What are the benefits of Subscribe & Save?

What are your discounts for Subscribe & Save orders?

What are your discounts for BYOBundle & Save orders?

How do I cancel my subscription?

Where can I see my subscription?

Can I change the products in my subscription?

Can I skip a shipment?

Can I pause my subscriptions?

Subscriptions & Bundles

What are the nutrition facts for your anti-anxiety frozen supplements called "Chill Pill"?

What are the nutrition facts for your brain & heart frozen supplements called "Red Fish, Blue Fish"?

What are the nutrition facts for your gut health frozen supplements called "Tum-Tum"?

What are the nutrition facts for your hip & joint frozen supplements called "SQUIRREL!"?

What are the nutrition facts for your total wellness frozen supplements called "Chicken Soup"?

What are the nutrition facts for your skin & coat frozen supplements called "One Fish, Two Fish"?

Nutrition Facts

Do your products meet AAFCO-guidelines?

Are your treats formulated by a veterinarian?

Where are your products made?

How should I store YOTD frozen supplements?

What is the shelf life of your products?

What if my dog doesn't like what I ordered?

Why do you call your products “purposeful”?

Do you offer sample packs?

Can dogs of all ages eat YOTD supplements?

Are your products allergen free?

Is there any risk of my dog overdosing on any of the supplements in your products?

What do I do if I have a problem with my order?Updated 2 months ago